Emergency repairs can be organised directly by the tenant if the repair is deemed an emergency repair on the Residential Tenancy Authority (RTA) list below and the tenant follows the procedure below:
Please note: that all repairs must be reported to your Property Manager in writing with general repairs attended to during business hours. Please include your name, address, and the nature of the repair/s.
Please Note: All other repairs are considered routine repairs and attended to during business hours.
Try calling, texting and emailing your Property Manager including your name, address, and the nature of the emergency repair/s. If your property manager hasn’t responded within 30 minutes, please proceed to Step 2.
Make sure your emergency repair is listed by the Residential Tenancies Act (refer to ‘Emergency Repair’ list above and below) because:
*’A’ our preferred contractors will not attend if they don’t deem the repair to be an emergency and;
*‘B’ if you order repairs that are not classified emergency repairs without approval from your Property Manager in writing your lessor (the property owner) will not cover the costs of these repairs.
Contact our preferred emergency / after-hours contractors:
If you can’t contact our nominated contractors, you can contact a suitably qualified repairer to carry out emergency repairs to a maximum value of two weeks’ rent.
Notify us in writing of the emergency repairs as soon as possible.
Please provide us with a tax invoice from your repairer within 7 days. (Our nominated contractors will invoice us directly)
All other repairs are considered routine repairs.